iChemLabs desktop applications require access to the internet for activation.Firewall Issues
If your firewall blocks internet connections from Java applications (iChemLabs desktop applications are Java based), then our desktop applications will not be allowed to connect to the internet. An administrator should set up a special exception to allow iChemLabs applications to connect to the internet, at least for activation. There are no exceptions to our activation procedure.
iChemLabs applications connect to the iChemLabs server via HTTPS, port 443, at the following origin: https://www.ichemlabs.comProxy Issues
If you use a proxy to access the internet, ChemDoodle will use the default system proxy information to connect to the internet. If that fails, then you will need to manually define the proxy settings in the proxy.config file that is located in the config folder in the ChemDoodle installation folder.