Here you will find answers to common questions about iChemLabs desktop software licenses and tools to manage your desktop licenses. This page concerns the ChemDoodle 2D (v10+) and ChemDoodle 3D (v5+) products.
You may purchase a license for iChemLabs destop software in our online store. If you have questions about a different license from iChemLabs, please contact us.
General Licensing Questions
- Do I own the copyright to the output of your software?
You own the copyright on any output created from licensed copies of our software.
Please note, the glassware graphics and BioArt graphics provided in ChemDoodle 2D are copyright of iChemLabs. They may be used to create your copyrighted figures, but using ChemDoodle 2D to output the glassware graphics or the BioArt graphics for the sole purpose of publishing, selling, or distributing them individually or as a set is forbidden.
- Am I required to cite or reference your software?
Attribution of graphics and output to ChemDoodle is appreciated but not required.
If you do decide to reference the ChemDoodle software, you will find reference templates in the Help>References menu item in the software you are using. In the tree on the left hand side of the window that appears, you will also find a section with Reviews of iChemLabs Software for your copying convenience. Thank you!
- Can I review your end user license agreement (EULA)?
Yes, please click here to review the iChemLabs software EULA.
- Our institution requests changes to your EULA, is that possible?
The short answer is no.
The long answer is our prices are based on our standard EULA, and you are asking for a custom license. Most commonly, your institution wants to change the jurisdiction and allow for license transfer rights. For jursidiction changes, we would need to hire legal counsel in that jurisdiction to review the custom license and retain them specifically for you. License transferal is a reseller right, and we must do our due diligence to protect and compensate iChemLabs if you sell/transfer our licenses or support. Our prices would change accordingly to provide you with these additional rights, and those costs are usually significant. You will be responsible for paying for any legal review of the custom license in advance.
Most customers accept the standard EULA.
- How many computers can I use my license on?
Every license can be activated twice, so you may activate on up to two (2) computers. This allows you (the registered user) to use our software on two (2) computers at the same time. For more than two (2) computers at the same time, you will need to purchase additional licenses.
If you have run out of activations on your license, you may reset your license code here: License Reset
- Can I transfer my license to another user?
No. Our products are licensed to the named purchaser only. If your business/organization has purchased multiple copies, you are free to distribute them within your organization as you see fit. But you may not transfer a license outside of your organization. Only the email registered to the license may contact iChemLabs for support.
- I will be replacing my computer soon, can I activate on the new computer as well?
Yes, you have control over your license activations. To transfer your license to a new computer, please see these instructions.
- On our one lab computer, one generic user account is used by everyone, can a single license be shared by everyone?
No. Our products are licensed to the named purchaser only. If you have lab computers used by many students or employees, you should consider purchasing a site license which will give an unlimited number of students or employees access to iChemLabs software. This allows use on campus and off campus as well as lab computers.
- Can I activate my license on macOS and Windows?
Yes, our licenses do not restrict which operating system you can activate on, and you may activate on different operating systems. So you can activate on Windows, macOS and Linux. You can even deactivate your license on one operating system to switch to another operating system if you choose.
- Are updates and support included?
As long as your license is active, you will receive access to all updates and get free email support.
- What is my subscription end date?
You can find this date using the About [software name] menu item in the desktop software or by using the online Manage Subscription tools. To see when your payment method will be billed, sign into BMT Micro.
- Does my subscription automatically renew?
Yes, your subscription will automatically renew using your original payment method, as long as it is still valid.
- How do I change the payment method associated with my subscription?
You may change the payment method associated with your subscription at any time. This is done through your customer account at BMT Micro, since BMT Micro manages our subscriptions. Perform the following steps:
- Sign into BMT Micro (you will need to create an account the first time by clicking the “Forgot Password?” link).
- On the left side, click on Your Subscriptions.
- Find the subscription you wish to change the payment method for and click on the active payment method.
- Follow the instructions to change the payment method.
- Can I cancel my subscription?
Yes, you may do so at any time. Manage your subscription here. Your access to the software will remain active until the license end date, even if you cancel your subscription early.
- Does my subscription include updates and support?
Yes, you will receive access to all updates and get free email support as long as the subscription is active.
- I used to have a subscription, but not anymore. Can I still access my files?
Yes, but you will need to purchase another license to use the software to read them.
Site License Questions
- How do I purchase a site license?
You may request a quote for a site license for any iChemLabs software here.
- How do I renew a site license?
A site license can be renewed within 90 days of expiration. If a site license expires, you can no longer renew it, and if you decide to continue to use a site license for iChemLabs software, you must purchase it new. A discount is provided to those that renew their site license BEFORE it expires, so make sure to take advantage of this! A site license renewal will extend the current site license by 12 months, so if you renew 2 months in advance, your site license will expire 14 months from the renewal. Click here to request a quote for a site license renewal.
- Do you offer academic discounts on site licenses?
Yes, we offer significant discounts for the Academic site license from the equivalent Enterprise option! Request a quote for details.
- Can I purchase with a purchase order?
Yes, our reseller, BMT Micro, accepts purchase orders. You will be provided with instructions on how to proceed with the order when you request a quote.
- How do you approve site license purchases?
When we receive payment, we will immediately send out a confirmation email. All you have to do is reply to that email so we can verify your credentials, and we will provision your license immediately. Your students or employees will be able to use your site license within minutes of purchasing.
- Do I have to sign a site license contract or agreement?
The only license you have to accept is the software license agreement that everyone must accept on installation. Unlike other companies, we do not require you to sign any other cumbersome site license agreement. Click here to review the iChemLabs software EULA.
- Where do members go to receive license codes?
If your institution has already purchased a site license, just enter your email address in the form on this page to receive your license code: Request Site License Code
- How many users can be supported?
Site licenses allow an unlimited number of users at your institution. Site licenses also allow unlimited campus use in addition to personal license codes.
- Can site license members use iChemLabs software off campus?
Yes, each member of the site license may request a personal license code to activate iChemLabs software on 2 personal computers.
- How will a site license work on campus?
For a site license, each member will receive his/her own unique license code to activate iChemLabs software on personal computers. We provide an additional campus configuration capability which will allow use without individual activation by any users that log into campus computers. Enabling this capability is as simple as installing a special file, provided when your license is provisioned, in the config folder of the ChemDoodle or ChemDoodle 3D installation folder, completing the setup.
- Which operating systems can site license members use?
Site license members can use any operating system that we support, without restriction.
- Do site licenses receive updates?
Yes, all site licenses receive access to all updates to licensed iChemLabs software during the site license term.
- How do you know which email domains to activate?
You will tell us and we will activate them in the confirmation email. We must approve the top level domain, and generic domains like gmail.com and hotmail.com are not acceptable. We allow unlimited subdomains with our site licenses. Thus, if you purchase a site license for school.edu, your professors and staff will be able to request a license code using firstname.lastname@example.org, and your students will be able to request a license code using an email address such as email@example.com.